Refund Policy

At [Hayaz Shoping Store], customer satisfaction is our priority. If you are not happy with your purchase, we offer a 7-day return and refund policy under the following conditions.

Eligibility for Refund

1: The return request must be made within 7 days of receiving your order.

2: The item must be unused, undamaged, and in its original packaging.

3: A valid proof of purchase (receipt or order confirmation) is required.

4: We do not accept returns on personal care items (such as shampoos or conditioners) for hygiene reasons.

5: Sale or discounted items are non-refundable unless defective.

How to Request a Refund

1. Contact Us: Email us at [Komaljawaid555@gmail.com] with your order number and reason for the refund.

2. Approval Process: Our team will review your request and respond within 2-3 business days.

3. Return Shipping: If approved, you must return the product at your own expense. We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refund Processing: Once we receive and inspect the item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Non-Refundable Situations

• Products returned after 7 days of delivery.

• Items that are opened, used, or damaged by the customer.

• Orders with wrong address provided by the customer.

• Products on sale or clearance (unless defective).

If you have any questions, feel free to contact us at [your email].